Frequently Asked Questions

You need:

• CNIC Copy (Front & Back)
• Recent Utility Bill (Electricity, Gas, or Water)
• Recent Passport Size Photograph
• Income Proof (Salary Slip, Bank Statement, or Business Proof)

No, all our installment plans are completely interest-free. There are no hidden charges. You only pay the actual product price divided into easy monthly payments.

Most applications are approved within 24-48 hours. For complete documentation, approval can be as quick as 4-6 hours during business days.

Yes, you can settle your remaining installments early without any penalty or additional charges. Contact our customer service to process early settlement.

We provide a 7-day grace period after the due date. After that, a late payment fee may apply. For extended delays, please contact us to discuss payment arrangements.

Delivery is made within 2-3 working days after installment approval and down payment confirmation. In major cities, we offer same-day delivery for approved applications before 2 PM.

Yes, all products come with official manufacturer warranty. The warranty period varies by product category and brand. Warranty remains valid throughout your installment period.

We offer 7-day return policy for defective products. Exchanges are subject to product availability. For installment purchases, the installment agreement will be adjusted accordingly for exchanges.

We deliver to all major cities in Pakistan. For remote areas, delivery may take additional time and shipping charges may apply. Contact us to check delivery availability in your area.

We accept:

• Cash on Delivery (for down payment)
• Bank Transfer
• JazzCash
• EasyPaisa
• Credit/Debit Cards

You can pay through:

• Bank Transfer to our designated account
• JazzCash or EasyPaisa mobile accounts
• Cash deposit at our branches
• Auto-debit arrangement (available in selected cities)

Yes, we provide digital payment receipts for every installment paid. You will receive SMS and email confirmation for each payment.

You can check your balance through:

• Customer Portal on our website
• SMS service - Send "BAL" to our short code
• Call our customer service helpline

Our customer service is available:

• Monday - Saturday: 9:00 AM to 7:00 PM
• Sunday: 10:00 AM to 6:00 PM

Yes, you can update your contact information by:

• Visiting our branch with original CNIC
• Calling our customer service
• Through customer portal (for email and secondary phone)